An image of three mostly dark floors in a multi-story office building at night.

DocuSign Identify

Choose among multiple enhanced methods to verify signers’ identities

Identify your way

DocuSign Identify has a spectrum of choices for organizations that need to identify signers beyond the standard practice of clicking an emailed link.

DocuSign ID Verification is fully integrated with DocuSign eSignature, enabling customers to securely verify signers’ identities prior to accessing the agreement. DocuSign ID Verification supports Australian driver’s licences along with many other photo IDs and eID schemes globally. By analysing the document security features and matching the name on the agreement against the name on the ID, DocuSign ID Verification increases security and minimizes risks. After a successful verification, the signer can view the agreement and sign as usual.

Features and benefits

Checklist Icon

Meet your business’ unique requirements

Choose an ID method built by DocuSign, a trusted DocuSign Partner, or integrate your own via API.

A person icon with a heart on top.

Delight your customers

Create a seamless, connected experience to identify and sign, all within DocuSign.

A shield with a check mark inside.

Meet compliance needs

Fulfill compliance requirements such as KYC/AML (Know Your Customer/Anti-Money Laundering) to reduce fraud and mitigate risk.

How does ID Verification work?

DocuSign Identify solutions

DocuSign Identify is our suite of authentication and ID verification options.

DocuSign-provided identification methods

ID Verification, SMS, phone, access code and knowledge-based authentication.

Ideal for high-value agreements

Account onboarding, lease and financing, loans, wire transfers, insurance subscriptions, and policy eDelivery.
Two mobile phones side by side, the phone on the left contains instructions on how to photograph your ID, and the phone on the right contains information in relation to the type of ID.

Choose the appropriate level of identification with the following DocuSign Identify options:

  • ID Verification for government IDs
  • SMS, phone and access code authentication

Why a connected signing and identification experience matters


#1 reason customers abandon transactions: lack of visible security*


84% of businesses say certainty about customer ID reduces risk*


32% of customers abandon a beloved brand after a bad experience**

All Identify solutions are available as add-ons to a DocuSign eSignature plan. Contact us today to find the best option for you.

Request a demo Download Datasheet